OUR POLICY

Gudrun Catering welcomes the opportunity to respond to all your catering needs. Because good planning will assure a successful event, the following information is offered to assist you. If you have any further questions, please feel free to call us.

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Advance Notice

The minimum notice required for a catering order is 2 full working days. Minimum notice does not guarantee availability should we be fully booked. If you are planning a large event, we recommend you book a site and contact us at least one month before the event. It is possible to accommodate a late order, it may be subject to a 25% surcharge commensurate with the complexity of the event.  

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Attendance Guarantee

To assure adequate time for food and staff coordination, a final guarantee of attendance is required one full week (7 days) before the event. The final guarantee is not subject to reduction, but we will prepare 5% overage in case of unexpected add on, and you will be charged accordingly when your guest count exceeds 5% over your guaranteed count.  

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Cancellations

(a) Should it become necessary for Client to terminate this Agreement, and the event date is greater than thirty (30) days, Caterer shall be entitled to retain all expenditures to date, including but not limited to contracted labor, special orders, rentals and/or proposals costs.

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(b) If Agreement is terminated within thirty (30) days of the event, Caterer shall be entitled to retain twenty-five percent (25%) of deposit and seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.

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(c) If Agreement is terminated within fourteen (14) days of the event Caterer shall be entitled to retain any deposit paid and seek any additional losses including but not limited to contracted labor, special orders, rentals and/or proposals costs.

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(d) If an Agreement is drawn within five (5) days of the event, Client agrees to pay full event costs per bid Should the event be cancelled by Caterer, Caterer will fully refund any deposit within ten (10) days of the date of cancellation. If event is within thirty (30) days, Caterer will reimburse or pay to Client the invoiced difference in costs and expenses that have been incurred by the Client paid to an alternative provider or providers based upon the total proposal bid. Client shall make reasonable efforts to mitigate damages and obtain substantially similar services. The caters responsibility is limited to items covered in the last accepted proposal by Client. Any additional items are at Client’s expense.